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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).


Emergency Contact
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Welcome
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    • Alerts & Notifications
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      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Products & Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Request
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
    • Alert Center
    • Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • Customer Choice
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      • Budget Plan
      • Paperless Billing
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    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
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      • Shut Off and Reconnect Process
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      • Contribute to WinterCare
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Regulatory Information

Tariff, notices and price information

Current tariff

The Kentucky Public Service Commission approved rules and regulations that govern the operations and rates of Columbia Gas of Kentucky.

See our Tariff 


Customer Bill of Rights

As a residential customer of a regulated public utility in Kentucky, you are guaranteed rights.

Read the Customer Bill of Rights 


Natural gas cost

Effective with June billing, Columbia Gas of Kentucky's gas supply cost has increased from $5.8189 to $9.6340 per Mcf. This rate will remain in effect until the next regular quarterly adjustment in September 2025.


The Actual Cost Adjustment

Each quarterly gas cost adjustment is a projection of what Columbia Gas expects to pay for the natural gas it purchases for its customers in the upcoming quarter. That rate is derived from a formula that considers current and projected market prices, storage costs, and interstate pipeline charges.

Although these quarterly projected costs are based on the most current data available, they are estimates. Since Columbia Gas does not profit from the cost of gas, these estimates must be reconciled to what was actually paid. This reconciliation ensures that customers pay exactly what Columbia Gas paid for their natural gas supply. The reconciliation is known as an actual cost adjustment. The actual cost adjustment may be applied as either a charge or credit, depending on whether Columbia Gas overestimated the cost of natural gas purchased or underestimated the cost. This charge or credit is embedded in the customers' gas supply cost.

The Kentucky Public Service Commission must approve all gas cost adjustments.


Current Price Breakdown for Columbia-Supplied Customers and CHOICE Participants

If you are now supplied by Columbia Gas and were supplied by Columbia Gas during the previous 12 months, the gas supply cost is $9.6340 per Mcf.

If Columbia Gas is now your supplier but you participated in the Customer CHOICE ® Program during the previous 12 months, your rate will be $9.1049, an increase from the previous $6.2412 per Mcf. This rate applies to those billing month(s) this year during which you were enrolled with a CHOICE supplier in the previous year. Your gas supply cost will then change to $9.6340 per Mcf (or the rate in effect at that time) for the billing months this year during which Columbia Gas supplied your gas in the previous year.

If you are now a Customer CHOICE Program participant and were supplied by Columbia Gas during the previous 12 months, the actual cost adjustment will change from a credit of ($0.3376) per Mcf to a debit of $0.6740 per Mcf during the billing month(s) when you were supplied by Columbia Gas last year.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).