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Emergency Information

1-800-432-9515

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).

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Enjoy summer without the stress. Pay your way with a bank account, credit card, debit card, Apple Pay, Google Pay, PayPal, or Venmo — simple, flexible, and designed to keep things easy so you can focus on the fun. 🌻

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ALL YOUR FAVORITE FEATURES IN ONE APP!

Pay your bill, track usage, manage accounts, start, stop, or move service, and more… all from the convenience of your iOS or Android mobile device.

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Make Your Summer Move Easier

Planning a move this season? Save time by managing your gas service online. Start, transfer, or stop service in just a few clicks—whenever it works best for you.

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Payment Plans are available
Feeling the heat this summer—and a little financial pressure too?

☀️ We’ve got you covered. Flexible payment plans can help you stay cool, in control, and stress-free. Explore your options online or give us a call—support is here whenever you need it.

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Know what is below
Always call 811 before you dig

Please contact 811 at least 2 full business days before digging or visit Kentucky811.org before your project begins!
Learn More About 811

Looking for Simple Ways to Manage your Bill? We’re Here for You!

Payment Plans

Payment Plans

We offer payment arrangements to help you if you are having trouble paying your bill.

Get on our Budget Plan

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

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Get billing and payment alerts

Get billing and payment alerts

Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

Income-eligible payment assistance programs

Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

Regulatory Information

Columbia Gas of Kentucky has filed a rate case with the Kentucky Public Service Commission (PSC). Learn more at ColumbiaGasKy.com/rates or visit the PSC website using case number 2026-00099.

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Download the Columbia Gas mobile app today!

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).