Payment Plans
We offer payment arrangements to help you if you are having trouble paying your bill.
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).
Switch to paperless billing and get your bill delivered straight to your inbox no need to wait on the mail — fast, secure, and available anytime.
👉 Enroll in paperless billing today.
AutoPay takes your gas bill off your fall to-do list by paying it automatically each month, so you can focus on what matters most.
👉 Enroll in AutoPay today.
Please contact 811 at least 2 full business days before digging or visit Kentucky811.org before your project begins!
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We offer payment arrangements to help you if you are having trouble paying your bill.
This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.
Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.
You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.
Columbia Gas of Kentucky has filed a rate case with the Kentucky Public Service Commission (PSC). Learn more at ColumbiaGasKy.com/rates or visit the PSC website using case number 2026-00099.
Have an emergency?
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-432-9515 (24/7).